Delivery & Pickup

 

Delivery Service

You may enjoy free standard delivery service to your specified billing address for each purchase. Extra charge may apply if you select delivery at certain specified time slots.

Delivery is available on Monday to Saturday (10:00am to 7:00pm), except public holidays

Delivery service is only available at addresses located in (i) Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special Administrative Region

Deliverymen will call approximately half an hour prior before the agreed delivery time range on the day of delivery. When order arrived, please check and confirm the packaging in good condition, and quantity received are same as ordered.

Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. Regarding the charges of large products delivery and other additional charges, these shall be paid to the delivery staff directly. Details of the additional charges as below,

Additional Delivery Charge - Price List

1. Additional Delivery Charge for carrying products up or down stairs between floors/level. “STAIRS”

HK$30 per Floor/Unit for “SMALL” products: Any small products not mentioned in “LARGE” product category with a maximum gross weight of 20 kilograms.

HK$50 per Floor/Unit for “LARGE” products: Any CRT TV / Plasma TV / LCD, LED, OLED TV which is 65”-75” in screen size / Floor Standing Speakers.

Remarks:

*Above additional delivery charge does not include internal staircase within a unit/flat/house, logistic team will quote based on actual circumstances.

**Stair is defined by two steps or above.

***Additional delivery charge for 76”-85” TV at $200 for each floor/ levels. (Product must be in its original packing)

****Quotation is needs for any extra-large items or products which needs unpacking to enter premises. (e.g.: TV above 75” in screen size)

2. Additional delivery charge for villages / destination not accessible by delivery trucks, lorries, van:

2.1 Over 100 meters of distance from delivery trucks, lorries (offload area) to desire delivery destination.

2.2 Over 3 minutes walking time from delivery trucks, lorries (offload area) to desire delivery destination.

Each delivery destination for each items: HK$100

3. Unpack products from its original package before entering customer’s residence. In case of insufficient space for oversized products to enter customer’s residence. Example: Corridor, pathways, hallway too narrow or lift too small.

 Site survey is required before delivery, quotation will be provided before delivery.

Site Survey each times HK $200

4. Lifting products up to carry over large obstacles or to pass through narrow corridor, pathways and hallways to reach its destination.

Each products HK $150

Above service excludes:

Dismantle or removal of any fixtures at customer’s premises.

Delivery or removal of any oversized item which does not fit in or out of customer’s residence.

 

Only cash is accepted for above services (on site), a receipt will be provided by logistic team upon payment.

Logistic team may collect the price of additional delivery and disposing used appliances from customers depending on the actual circumstances of delivery.

All “SMALL” Promotional Gifts / Premiums will be delivered at no charge. (Small items: BD players, cables, wall mount brackets…etc.)

Audio Systems: charged by unit. Example: Audio System deliver in 1 single box = 1 unit / Audio System deliver in 2 separated box = 2 units and so on.

Surround Sound Speakers Set (Satellite type): Satellite Speakers and Subwoofer deliver in 1 single box = 1 unit. Or 5-7 Satellite Speakers deliver in individual boxes = 1 unit + Subwoofer = 1 unit, total 2 units.

Logistic team will not unpack any products for delivery without site survey, unless customer agreed to take full responsibility for any subsequent damages to the unpacked goods by signing a Disclaimer Form provided by logistic team.

AVLife reserves the right to amend any of the terms of delivery. In case of dispute, the decision of AVLife shall be final.

 

After your order has been accepted, we will confirm with you about the delivery time and date regarding delivery of the product(s). Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your ordered items are fully delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your acceptance of goods.  All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

You shall give no less than 24 hours' notice from 8:30am to 5:30pm (Sunday and public holiday excluded) to our Customer Service Department hotline in respect of any request for change in delivery time, date and/or place, delivery of additional purchase, or change of purchased item. Please note that in the event that installation is required for any item, such installation fee is not included in the delivery fee and will be charged separately.

If for security reason or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order and get your receipt confirmation, we may ask you to collect the goods from one of our stores and will not arrange any delivery. In case of any dispute, our determination shall be final.

 

Please collect your purchased item(s) at your selected shop within 30 days from the designated date of collection.

When you pick up the product in our shop, you or your authorised representative will be required to produce the order confirmation email for identity verification.  We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile).  If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.

Once the order is confirmed, you are not allowed to change the selected store for collection, color or model of the selected product or to change to any other product except as agreed by us.

Upon the customer acknowledge receipt of the Product, the Products shall be deemed to be correct and of satisfactory quality.

 

In the event that you paid fully to hold any products, you shall take delivery of the product(s) and completed the purchase within 180 days from the date of order. Otherwise, our company shall have the right to forfeit the payment and the product as compensation.

 

Hassle Free Storage Service charges as follow*:

1. Storage service fee/ $3,000 per month (stock value HK$100,000 or above)

2. Storage service fee/ $2,000 per month (stock amount HK$50,000 -$99,999)

3. Storage service fee/ $1,000 per month (stock amount HK$0 - $49,999)

*If the storage service fee payable exceeds the price of the goods, the company has the right to confiscate the goods as compensation.