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Terms & Conditions

Terms & Conditions

Terms and conditions for Online Purchase

General

Before you submit your order, we ask that you read these terms and conditions first. Please note that by purchasing products through this website, you have read, understood, accepted and agreed to these terms and conditions, as well as our privacy policy and the terms of use of this website. Any products purchased from this website are subject to these terms and conditions. [ We or Us ] refers to YCY International Limited [ You or Yours ] means any individual, institution or company that orders goods or services on this website [ Terms and Conditions ] means the terms and conditions as contained herein. [ Order ] means the online order submitted by you to order goods or services through this website.
Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability. To order goods or services on this website, you must first register as our user. Upon registration, you are promised: You must provide us with accurate, complete and up to date registration information; You must safeguard your username and password; We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever. We reserves the right to cancel the Service or to discontinue accounts which have been inactive for more than 180 days. We may do so at our discretion after sending an e-mail warning to the address you provide to us. If you do not login to your account within 14 days, your account may be removed.

Privacy protection

We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. Please see our Privacy Policy Statement for details.

Notification for ordering

All orders are subject to acceptance and availability, and items which You have placed in Your shopping cart are not reserved and may be purchased by other customers. Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. Once you have successfully submitted your order to us, you will receive an email confirming your order details. This email does not mean that we accepted your order, but just confirmed that we received the order. When your order is successfully accepted, you will receive an email with our order confirmation, and our customer service staff will contact you to arrange the delivery or pick-up date and time. We reserve the right not to accept Your Order in the event. We may also decline to process a transaction for any reason or decline to provide the Products/Services to anyone at any time at our sole discretion. We will not be liable to You or any third party by reason of Our withdrawing any Products/Services from the Site whether or not that Products has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment

We accept approved credit cards, debit cards or other designated electronic payment methods. The value of all goods is calculated in Hong Kong dollars. The prices listed in our website may differ from the prices of the same products in our physical shops. The applicable price shall be the price listed in our website as at the date of purchase. To ensure the security of online payments, Visa and MasterCard have respectively designed “Verified by Visa” and “MasterCard® SecureCode™” services to authenticate Your identity at the time of transaction. You hereby declare and warrant that You are the legitimate holder of the credit card that You use for payment of the Products. You agree that your credit card payment shall be processed by the service providers engaged by us. You agree that Your credit card particulars shall be passed to the relevant financial institution through such service providers. You agree to pay for every Order made under your login account or credit card and agree to indemnify Us for any claims, losses, and damages whatsoever arising from the actions of any person placing any Order for the Products using Your login account or credit card. You shall be responsible for notifying your bank of and be liable for any changes to Your record, loss, theft or unauthorized use of Your credit card. Upon Our receipt of full payment of the Products/Services in Your Order, We will arrange the delivery or pick-up of such Products/Services

Collection of Products

You must specify Your preferred method of collection (i.e. self-collection at shop or home delivery) in Your order. The delivery service and store pick-up details are as follows:

Delivery Service

You may enjoy free standard delivery service to your specified billing address for each purchase. Extra charge may apply if you select delivery at certain specified time slots. Delivery is available on Monday to Saturday (10:00am to 7:00pm), except public holidays Delivery service is only available at addresses located in (i) Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special Administrative Region Deliverymen will call approximately half an hour prior before the agreed delivery time range on the day of delivery. When order arrived, please check and confirm the packaging in good condition, and quantity received are same as ordered. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevator service is available at the premises, we will additionally charge you a delivery fee for each floor except the ground floor. Regarding the charges of large products delivery and other additional charges, these shall be paid to the delivery staff directly. Details of the additional charges as below,

Additional Delivery Charge - Price List

1. Additional Delivery Charge for carrying products up or down stairs between floors/level. “STAIRS” HK$30 per Floor/Unit for “SMALL” products: Any small products not mentioned in “LARGE” product category with a maximum gross weight of 20 kilograms. HK$50 per Floor/Unit for “LARGE” products: Any CRT TV / Plasma TV / LCD, LED, OLED TV which is 65”-75” in screen size / Floor Standing Speakers.

Remarks:

*Above additional delivery charge does not include internal staircase within a unit/flat/house, logistic team will quote based on actual circumstances. **Stair is defined by two steps or above. ***Additional delivery charge for 76”-85” TV at $200 for each floor/ levels. (Product must be in its original packing) ****Quotation is needs for any extra-large items or products which needs unpacking to enter premises. (e.g.: TV above 85” in screen size) 2. Additional delivery charge for villages / destination not accessible by delivery trucks, lorries, van: 2.1 Over 100 meters of distance from delivery trucks, lorries (offload area) to desire delivery destination. 2.2 Over 3 minutes walking time from delivery trucks, lorries (offload area) to desire delivery destination. Each delivery destination for each items: HK$100 3. Unpack products from its original package before entering customer’s residence. In case of insufficient space for oversized products to enter customer’s residence. Example: Corridor, pathways, hallway too narrow or lift too small. Site survey is required before delivery, quotation will be provided before delivery. Site Survey each times HK $200 4. Lifting products up to carry over large obstacles or to pass through narrow corridor, pathways and hallways to reach its destination. Each products HK $150 Above service excludes: Dismantle or removal of any fixtures at customer’s premises. Delivery or removal of any oversized item which does not fit in or out of customer’s residence.
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